Frequently Asked Questions


Q: How Can I Join?

Enrolment in the Player Rewards programme is free and your account is activated immediately. There are only two things you need in order to join:

  1. Be over 18 years of age
  2. Show your photo ID

Our staff at reception will take care of the rest and you will be on your way to earning Reward Points!


Q: How Does It Work?

  • Keep your card inserted at the slot or electronic gaming machine the entire time you play, or hand it to the dealer when playing table games
  • While you play, you'll accumulate Reward Points that can be used for free play, food, drinks and merchandise
  • You can also earn Reward Points on your food and drink purchases
  • Your Reward Points balance won't expire as long as you visit a Player Rewards casino at least once every six months
  • Based on your play, you will receive exclusive offers for gaming, dining, event invitations, news and special promotions. Be sure to give us your email address for even more offers!


Q: How Are Reward Points Earned?

Slots and Electronic Games
Earn 1 Reward Point for every:

  • £2.50 coin-in on slot reel machines
  • £10 coin-in on Electronic Roulette
  • £10 coin-in on Electronic Punto Banco

Keep your Player Rewards card inserted in the machine while you play.

Table Games

  • Reward Points are earned based on the amount you bet and how long you play.
  • Please allow 48 hours for Reward Points earned on table games to be added to your account

Remember to hand your Player Rewards card to the dealer before you play.


Q: How Can I Check My Reward Points?

You always know where you are with Player Rewards. You can view your Reward Points balance:

  • On any slot or electronic gaming machine
  • By visiting Reception or the Player Rewards desk
  • At the Player Rewards kiosk in the casino


Q: What is the difference between Reward Points and Tier Points?

Reward Points are earned on gaming and food & drink purchases and these can be redeemed for free gaming play, merchandise, food or drink. In addition you can earn bonus Reward Points to boost your account during promotional periods.

Tier Points are simply Reward Points earned on gaming and food & drink purchases (bonus points are not included). The Tier Points balance increases as you accumulate Reward Points. When you redeem Reward Points, the Tier Points balance is not affected. The Tier Points balance shows you how many Reward Points you have earned over the calendar year (1 January - 31 December) and determines your tier status for the following year.


Q: How can I check my Tier Status?

  • By visiting Reception or the Player Rewards desk
  • At the Player Rewards kiosk in the casino


Q: How Do I Redeem My Reward Points?

Redeeming Reward Points is easy.
100 Reward Points = £1.

  • For gaming, simply present your Player Rewards card to Reception
  • For food and drinks, simply present your Player Rewards card to restaurant or bar staff
  • For merchandise, visit the Player Rewards desk or Reception to order your item