Frequently Asked Questions

Reward Points give you the opportunity to eat and drink for free in our restaurants and bars. You can also use your Points for branded merchandise, premium travel experiences, shopping vouchers and more.

REMEMBER!

The only way to earn Reward Points is by using your Player Rewards card so make sure you ALWAYS insert it into any slot or electronic gaming machine, or hand it to the dealer when you sit down at the tables.

Q: How Does It Work?

Keep your card inserted at the slot or electronic gaming machine the entire time you play, or hand it to the dealer when playing table games. While you play, you'll accumulate Reward Points that can be used for food, drinks and merchandise. Your Reward Points balance won't expire as long as you visit a Player Rewards casino at least once every six months. And, based on your play, you'll receive offers through the post for meals, match play, event invitations and more. Be sure to give us your email address for extra news and offers.

Q: How Are Reward Points Earned?

1 Reward Point is earned for every:

• £5 coin-in on Reel Slot Machines
• £10 coin-in on Electronic Roulette
• £20 coin-in on Electronic Punto Banco

For table game play, Reward Points are earned based on the amount bet.

Q: How Do I Redeem My Points?

If you would like to redeem your Reward Points for food or drinks, just present your Player Rewards card at the outlet.

To redeem your Points for merchandise, store vouchers and more, visit the Player Rewards Centre.

Q: How Can I Check My Balance?

You can view your Reward Points balance on any slot or electronic gaming machine, or by visiting Reception or the Player Rewards Centre.